Disaster Recovery Case Manager (Field/Remote Deployments)

Intrepid Staffing Services Llc; Phoenix (AZ); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Housing allowance

Per diem during deployment

Job summary

Endeavors is seeking a Disaster Human Services Case Manager to provide survivor-centered case management during field or remote operations in the United States. You will conduct intake, assess needs, and work with survivors to develop individualized recovery plans, coordinating resources and referrals while maintaining thorough case documentation.

Responsibilities include applying the FEMA sequence of delivery, protecting PII and privacy, and collaborating with partners across government,

Qualifications

• Bachelor's degree from an accredited college or university in Social Work, Psychology, Sociology, Human Services, Criminal Justice, Emergency Management, or a related field is preferred.
• Relevant experience in case management, human services, crisis intervention, benefits/resource navigation, disaster recovery, or community-based services is preferred. Disaster case management experience is strongly preferred.

Responsibilities

• Conduct disaster survivor intake, screening, and needs assessments using approved tools and procedures.
• Work with survivors to develop individualized recovery plans, establish achievable recovery goals, identify barriers, and update plans as needs change.
• Identify, verify, and coordinate available federal, state, tribal, territorial, local, nonprofit, and community resources that may address unmet needs.
• Provide resource referrals and follow-up; assist survivors in navigating benefits, services, and recovery resources within the scope of the assigned mission.
• Apply the FEMA sequence of delivery, when applicable, and support efforts to avoid duplication of benefits in accordance with program guidance.
• Maintain regular survivor contact; document progress, unresolved needs, referrals, outcomes, and follow-up activities.
• Complete case transfer, transition, and closure activities in accordance with approved procedures, including required file retention and reporting.
• Enter and maintain accurate case information, assessments, recovery plans, referrals, forms, notes, and required statistics in approved case management systems.
• Protect Personally Identifiable Information (PII), survivor records, and Federal information; comply with Privacy Act, confidentiality, cybersecurity, records-management, and Rules of Behavior requirements.
• Use culturally responsive practices and support the inclusion of individuals with disabilities and others with access and functional needs.
• Recognize concerns involving human trafficking, child or elder abuse and neglect, domestic or intimate partner violence, and post-disaster financial exploitation, and follow required reporting or referral procedures.
• Coordinate with resource coordinators, benefits navigators, case management supervisors, government representatives, community organizations, service providers, and other mission partners.
• Participate in required readiness activities, role-based training, exercises, Just-In-Time training, operational briefings, debriefings, hotwashes, and continuous-improvement activities.
• Maintain deployment readiness, including required screening, credentialing, background investigations, training, and availability requirements.
• Deploy within required operational timeframes and work in field, remote, or austere environments as assigned.
• Perform other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

Skills

Case management

Crisis intervention

Benefits navigation

Disaster recovery

Community-based services

Language capability

Education

Bachelor's degree in Social Work or related field

Job description

Endeavors is seeking a Disaster Human Services Case Manager to provide survivor-centered case management during field or remote operations in the United States. You will conduct intake, assess needs, and work with survivors to develop individualized recovery plans, coordinating resources and referrals while maintaining thorough case documentation.

Responsibilities include applying the FEMA sequence of delivery, protecting PII and privacy, and collaborating with partners across government,