Director, Technical Account Management — Cybersecurity AI

Planet Green Holdings; Pittsburgh (Allegheny County); Remote; USD 160,000 - 260,000; Full time

Benefits offered by this job

Health Benefits

Hybrid Work

Unlimited PTO

Company Swag

Lunch & Happy Hours

Snacks & Drinks

Job summary

Planet Green Holdings seeks an experienced Director of Technical Account Management and Customer Success to lead post-sale cybersecurity efforts for a pioneering DLP AI platform. You will onboard global teams, translate cyber risk into product actions, and drive seven-figure deployments with executive alignment.

You’ll supervise a growing team, collaborate with Engineering to close gaps, and travel ~30% for workshops and executive briefings, shaping the roadmap and customer outcomes.

Qualifications

• Empathy for security teams and execs.
• Ability to tune policies and translate risk into product.
• Experience influencing stakeholders and champions.

Responsibilities

• Lead TAM & Customer Success for a DLP AI platform.
• Onboard customers quickly with launch sequences and playbooks.
• Monitor security health, prevent churn, and drive ROI.

Skills

Cyber Empathy at Scale

DLP AI Ninja

Relationship Fortifier

Threat Data Bloodhound

Cyber Storyteller

Cybersecurity Scar Tissue

Tools

Gainsight

Notion

Loom

Linear

Job description

Planet Green Holdings seeks an experienced Director of Technical Account Management and Customer Success to lead post-sale cybersecurity efforts for a pioneering DLP AI platform. You will onboard global teams, translate cyber risk into product actions, and drive seven-figure deployments with executive alignment.

You’ll supervise a growing team, collaborate with Engineering to close gaps, and travel ~30% for workshops and executive briefings, shaping the roadmap and customer outcomes.