Director, DLP & Technical Account Management
Planet Green Holdings
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Benefits offered by this job
Job summary
Planet Green Holdings seeks a Director of Technical Account Management, Customer Success to lead post-sale cybersecurity initiatives for a pioneering DLP AI platform. You will onboard global teams, translate real-world cyber risk into product reality, and drive ROI for CISOs while managing a high-performance cyber success team.
You will act as the voice for customers, translating feedback into the DLP roadmap and ensuring multi-year deployments.
Qualifications
- Demonstrated cybersecurity expertise in enterprise settings.
- Ability to debug policy false-positives while briefing CISOs.
- Experience onboarding large enterprise teams to DLP platforms.
- Proven leadership in customer success and post-sale technology adoption.
Responsibilities
- Master the DLP AI Engine and explain policies to executives.
- Orchestrate onboarding and policy simulators to enable live enforcement within 30 days.
- Run a SOC-like dashboard to monitor policy adoption and prevent churn.
- Channel frontline security feedback into sprint planning for zero-day defenses.
- Hire, train, and empower a scalable cyber success team.
- Collaborate with Engineering to triage and fix DLP gaps before they trend.
- Travel up to 30% for on-site workshops and executive engagements.
Skills
Tools
Job description
Planet Green Holdings seeks a Director of Technical Account Management, Customer Success to lead post-sale cybersecurity initiatives for a pioneering DLP AI platform. You will onboard global teams, translate real-world cyber risk into product reality, and drive ROI for CISOs while managing a high-performance cyber success team.
You will act as the voice for customers, translating feedback into the DLP roadmap and ensuring multi-year deployments.
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