Director, Technical Account Management - DLP AI Leader

Planet Green Holdings; Nashville (TN); Híbrido; USD 180.000 - 260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Benefits

Hybrid Work

Unlimited PTO

Company Swag

Lunch & Happy Hours

Snacks & Drinks

Descripción de la vacante

Planet Green Holdings seeks a Director of Technical Account Management, Customer Success with a focus on cybersecurity and DLP. You will lead onboarding for a global client base, translate real-world risk into product enhancements, and drive multi-year, seven-figure deployments.

You’ll report to the CRO, shape product with Engineering, and guide a team that turns customer victories into scalable cybersecurity success stories. Hybrid work is offered with travel for critical workshops.

Formación

• Leadership experience in post-sale cybersecurity or enterprise account management.
• Experience translating CISO needs into product and policy requirements.
• Proven ability to onboard and scale global customer teams.

Responsabilidades

• Own onboarding and ongoing success for DLP AI platform customers.
• Translate cyber risk into product roadmap and policy improvements.
• Collaborate with Engineering to reproduce and fix DLP gaps.
• Lead and mentor a high-performing customer success team.
• Travel for workshops, executive events, and deployments (as needed).

Conocimientos

Cybersecurity leadership

DLP / data loss prevention

Customer success

Policy tuning

Educación

Bachelor's degree in a relevant field

Herramientas

Gainsight

Notion

Loom

Linear

Postman

Descripción del empleo

Planet Green Holdings seeks a Director of Technical Account Management, Customer Success with a focus on cybersecurity and DLP. You will lead onboarding for a global client base, translate real-world risk into product enhancements, and drive multi-year, seven-figure deployments.

You’ll report to the CRO, shape product with Engineering, and guide a team that turns customer victories into scalable cybersecurity success stories. Hybrid work is offered with travel for critical workshops.