Remote Director of Technical Account Management & Cyber

Planet Green Holdings; Baltimore (MD, MA); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health Benefits

Hybrid Work

Unlimited PTO

Company Swag

Lunch & Happy Hours

Snacks & Drinks

Job summary

Planet Green Holdings seeks a Director of Technical Account Management and Customer Success for a leading DLP AI platform. You will guide post-sale cybersecurity outcomes, onboarding global teams, and translating real-world risk into product evolution.

You’ll report to the CRO, drive strategic customer outcomes, and mentor a high-impact team while collaborating with Engineering on zero-day defenses and roadmap priorities.

Qualifications

• Leadership of post-sale cybersecurity accounts in enterprise settings.
• Ability to translate security risk into product requirements for DLP.

Responsibilities

• Lead Technical Account Management & Customer Success for a DLP AI platform.
• Onboard global teams with launch sequences and policy simulators.
• Monitor policy adoption, leak attempts, and user friction to prevent churn.
• Feed frontline intel into the product roadmap to defend against zero-days.
• Build and scale a cyber success team with coached growth.
• Coordinate with Engineering to reproduce and fix DLP gaps.

Skills

DLP AI

Regex

ML classification

Behavioral analytics

CISO briefing

Customer Success leadership

Cross-functional collaboration

Tools

Gainsight

Notion

Loom

Linear

Job description

Planet Green Holdings seeks a Director of Technical Account Management and Customer Success for a leading DLP AI platform. You will guide post-sale cybersecurity outcomes, onboarding global teams, and translating real-world risk into product evolution.

You’ll report to the CRO, drive strategic customer outcomes, and mentor a high-impact team while collaborating with Engineering on zero-day defenses and roadmap priorities.