Director of Technical Account Management & Customer Success

Planet Green Holdings; Seattle (WA); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Health Benefits

Hybrid Work

Unlimited PTO

Company Swag

Lunch & Happy Hours

Snacks & Drinks

Job summary

Planet Green Holdings is seeking a Director of Technical Account Management, Customer Success to lead post-sale cybersecurity efforts for a pioneering DLP AI platform. You’ll onboard multi-national teams, translate complex cyber risks into actionable product insights, and drive customer success at scale.

You’ll partner with Engineering and the CRO to shape the roadmap, while delivering seven-figure deployments and measurable ROI for CISOs.

Responsibilities

• Master the DLP AI Engine: Speak fluent regex, ML classification, and behavioral analytics; debug policy false-positives while briefing the CISO.
• Orchestrate Zero-Friction Onboarding at Cyber Speed: Build launch sequences—live fire drills, policy simulators, executive playbooks—that get DLP AI live and enforcing in under 30 days.
• Run Customer Cyber Health Like a SOC Dashboard: Instrument real-time signals to predict and prevent churn before the customer feels pain.
• Fuel the DLP AI Roadmap with Frontline Intel: Channel feedback into sprint zero for zero-day defenses.
• Scale a World-Class Cyber Success Empire: Hire, train, and empower a team that turns every ticket into a cybersecurity success story.
• Triage Like a Cyber Incident Commander: Reproduce, prioritize, and neutralize DLP gaps before they trend on Dark Web forums.
• Travel Like a Cyber Road Warrior (30%): On-site workshops, dinners with CISOs, turning pilots into seven-figure deployments.

Job description

Planet Green Holdings is seeking a Director of Technical Account Management, Customer Success to lead post-sale cybersecurity efforts for a pioneering DLP AI platform. You’ll onboard multi-national teams, translate complex cyber risks into actionable product insights, and drive customer success at scale.

You’ll partner with Engineering and the CRO to shape the roadmap, while delivering seven-figure deployments and measurable ROI for CISOs.