Remote Director of DLP AI Customer Success

Planet Green Holdings

Dallas (TX)

Hybrid

USD 180,000 - 260,000

Full time

14 days+

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Benefits offered by this job

Health benefits

Hybrid work

Unlimited PTO

Company swag

Lunch & Happy Hours

Snacks & Drinks

Job summary

Planet Green Holdings seeks a Director of Technical Account Management, Customer Success for its cybersecurity and DLP AI platform. You will lead onboarding of global teams, translate real-world cyber risk to product roadmaps, and drive customer success across Fortune 500 clients.

You’ll own policy tuning, risk translation, and multi-year deployments while partnering with Engineering and Sales. Travel up to 30% for workshops and executive briefings, with equity tied to security outcomes.

Qualifications

Proven leadership of technical account management and customer success in security-focused environments.
Ability to translate CISOs’ requirements into product and policy improvements.
Strong understanding of DLP, ML classification, and behavioral analytics.

Responsibilities

Master the DLP AI Engine and reduce false positives while briefing CISOs.
Orchestrate rapid onboarding and policy deployment within 30 days.
Monitor real-time signals to predict and prevent churn before customers feel pain.
Channel frontline cyber feedback into sprint-zero planning for zero-day defenses.
Scale a high-performing cyber success team through hiring and coaching.