Director, Platform Partnerships & Accounts (Remote)

Affirm; New York (NY); On-site; USD 243,750 - 350,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Time off

ESPP

Job summary

Affirm is reinventing credit to deliver honest, flexible payment options. As Director, Platform Accounts Management, you will lead a strategic commercial organization responsible for growing platform partnerships and driving scalable business impact.

You’ll shape strategy, lead high‑performing teams, and collaborate cross‑functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations to deliver measurable outcomes for partners and Affirm.

Qualifications

• 12+ years of experience in account management, strategic partnerships, customer success, business development, or related leadership roles.
• Experience influencing strategy, operating models, and cross-functional decision-making in high-growth or complex environments.
• Ability to align cross-functional teams and navigate competing priorities with clarity and empathy.
• Proven ability to shape strategy, influence senior stakeholders, and drive measurable outcomes across enterprise partnerships.
• Exceptional communication and relationship-building skills, including executive engagement and influencing without direct authority.
• Experience in fintech, platforms, payments, SaaS, or technology industries preferred.

Responsibilities

• Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens platform partnerships.
• Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals.
• Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio.
• Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value.
• Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm’s long-term strategic priorities.
• Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution.
• Influence broader commercial strategy and organizational priorities through insights gathered from platform partnerships, portfolio trends, and market dynamics.
• Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience.
• Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale.

Skills

Commercial leadership

People leadership

Cross-functional influence

Executive stakeholder management

Strategic thinking

Analytical reasoning

Job description

Affirm is reinventing credit to deliver honest, flexible payment options. As Director, Platform Accounts Management, you will lead a strategic commercial organization responsible for growing platform partnerships and driving scalable business impact.

You’ll shape strategy, lead high‑performing teams, and collaborate cross‑functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations to deliver measurable outcomes for partners and Affirm.