Director of Web Experience & Growth Design

Cengage Group; Cheyenne (WY); Remote; USD 138,000 - 200,000; Full time

Job summary

Cengage is seeking a Director, Web Experience Design to shape the vision and strategy for our web ecosystem, leading a design team to craft compelling experiences that connect customers with our products and learning services. You will partner with product, marketing, analytics, and engineering to run experiments, improve ecommerce, and drive continuous optimization across the customer journey.

The role requires a portfolio and 3+ years of people management, with a focus on UX, UI,

Qualifications

• 3+ years of people management experience.
• Experience with ecommerce, growth, conversion optimization, or other transactional digital experiences.
• Deep expertise in UX and UI design principles, human-centered design, and modern digital design processes.
• Strong collaboration and communication with senior leaders and cross-functional teams.
• Portfolio is required to be considered for this position.

Responsibilities

• Set the vision for Cengage’s web experience and define a UX/UI strategy.
• Lead and mentor a design team to deliver high-quality experiences.
• Drive experimentation with product, marketing, analytics, and engineering.
• Advance ecommerce and conversion experiences across the customer journey.
• Design across the full customer journey from discovery to engagement.
• Use data to identify opportunities and prioritize improvements.
• Build a culture of continuous optimization and iterative design.
• Stay ahead of evolving web practices, including AI-enabled experiences.
• Develop outstanding design talent within the team.

Skills

Web experience design

People management

Ecommerce & conversion

UX/UI design

Cross-functional collaboration

Job description

Cengage is seeking a Director, Web Experience Design to shape the vision and strategy for our web ecosystem, leading a design team to craft compelling experiences that connect customers with our products and learning services. You will partner with product, marketing, analytics, and engineering to run experiments, improve ecommerce, and drive continuous optimization across the customer journey.

The role requires a portfolio and 3+ years of people management, with a focus on UX, UI,