Remote Director of Web Experience & Growth

Cengage Group; United States; Remote; USD 138,000 - 200,000; Full time

Job summary

Cengage Group is seeking a Director of Web Experience Design to shape the vision and design strategy for our web ecosystem, leading a team of designers to create modern, compelling experiences that connect customers with our products and learning experiences.

You will set the UX/UI strategy across discovery, engagement, and ecommerce, champion experimentation, and use data to drive continuous optimization. A portfolio is required and collaboration with cross-functional partners is essential.

Qualifications

• Proven experience in a senior Web Experience Design role, including 3+ years of people management experience leading and developing high-performing design teams.
• Strong experience with ecommerce, growth, conversion optimization, or other transactional digital experiences, influencing business outcomes.
• Deep expertise in UX/UI design, human-centered design, information architecture, accessibility, and modern digital design processes.
• Exceptional collaboration and communication skills with the ability to influence senior leaders and connect design decisions to outcomes.
• A portfolio is required to be considered for this position.

Responsibilities

• Set the vision for Cengage's web experience, establishing a clear UX/UI strategy for discovery, evaluation, purchase, and engagement.
• Make experimentation central to design, partnering with Product, Marketing, Analytics, and Engineering for hypotheses and testing.
• Advance ecommerce and conversion experiences, continually improving high-value moments.
• Design across the full customer journey from acquisition to engagement.
• Use data to identify and prioritize opportunities, combining qualitative research with analytics and funnel metrics.
• Build a culture of continuous optimization with iterative, measured improvements.
• Stay ahead of evolving practices including AI-enabled experiences, personalization, accessibility, and new technologies.
• Develop outstanding talent by coaching designers and cultivating leadership and craft.

Skills

Web Experience Design

People management

Ecommerce

Conversion optimization

UX design principles

UI design

Portfolio required

Job description

Cengage Group is seeking a Director of Web Experience Design to shape the vision and design strategy for our web ecosystem, leading a team of designers to create modern, compelling experiences that connect customers with our products and learning experiences.

You will set the UX/UI strategy across discovery, engagement, and ecommerce, champion experimentation, and use data to drive continuous optimization. A portfolio is required and collaboration with cross-functional partners is essential.