Director, Enterprise ServiceNow Platform - Hybrid

Reinsurance Group of America, Incorporated

Creve Coeur (MO)

Hybrid

USD 107,000 - 159,000

Full time

14 days+

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Job summary

RGA is a Fortune 200 global reinsurance leader focused on life- and health-related solutions. The Director, Enterprise Service Platform will own the ServiceNow strategy, drive engineering and operations, and partner with IT and business leaders to ensure a secure, scalable platform that delivers value.

The role requires extensive IT operations and engineering leadership, with a hybrid work model in Missouri.

Qualifications

Bachelor's Degree in Arts/Sciences or equivalent experience required.
Master's degree in Arts/Sciences (MA/MS) and/or LOMA certification preferred.
10+ years IT operations, IT Engineering management or related experience required.
11+ years IT operation, IT Engineering management or related experience preferred.
Advanced project management skills. Demonstrates ability to evaluate project objectives and scope feasibility, gain understanding, schedule resources, and manage budget to plan.
Advanced oral and written communication skills, demonstrating the ability to convey business terminology that is meaningful and well received by the business partner.
Advanced people management skills, demonstrating an ability to lead, mentor and develop staff.
Advanced analytical and problem-solving skills required
Ability to work well within and manage a team required
Ability to manage multiple projects and/or sub-teams simultaneously, including the ability to delegate key areas of responsibility required
Ability to develop and implement new methods, work under tight deadlines and stressful conditions. required
Technical Requirements: Strong understanding of ITSM, CMDB, ITOM, workflow automation, integrations, and enterprise service management.
Insurance Industry knowledge preferred

Responsibilities

Own the ServiceNow strategy, roadmap, and priorities.
Lead ServiceNow engineering, development, administration, CMDB, integrations, and automation.
Establish clear standards for platform architecture, development, governance, and security.
Oversee key ServiceNow capabilities, including ITSM, ITOM, CMDB, Service Catalog, Asset Management, SPM, SecOps, and IRM.
Manage platform demand, releases, upgrades, and technical debt.
Improve platform performance, reliability, scalability, and automation.
Work with business, Security, Architecture, and Technology teams to understand needs and deliver practical solutions.
Manage the ServiceNow budget, licensing, vendors, contractors, and partners.
Track platform health, delivery, adoption, and overall value.
Build and develop a strong ServiceNow team with clear roles and accountability.
Performs other duties as assigned.