ServiceNow Enterprise Platform Manager (Hybrid)

Genpact Ltd.; New York (NY); Híbrido; USD 80 000 - 100 000; Tempo integral

Resumo da oferta

Genpact seeks a Manager for Enterprise Application focusing on ServiceNow. You will lead a team of developers and administrators, driving best practices and scalable solutions for enterprise environments.

Collaborate with cross-functional teams to gather requirements, oversee configuration and integration, and ensure platform security and performance. Stay ahead of industry trends and mentor through technical growth and hands-on training.

Qualificações

• Bachelor's degree in Computer Engineering, Computer Science, Information Technology or Master's in Software Engineering.
• ITIL certifications (Foundation) and ServiceNow certifications are preferred.
• Experience with ServiceNow modules, configuration, customization, and integration.

Responsabilidades

• Lead and manage a team of ServiceNow developers and administrators.
• Develop and implement ServiceNow best practices and standards.
• Collaborate with cross-functional teams to gather requirements and design solutions.
• Oversee the configuration, customization, and integration of ServiceNow modules.
• Ensure the stability, performance, and security of the ServiceNow platform.
• Provide training and support to end users on ServiceNow functionality.
• Stay current on industry trends and best practices related to ServiceNow implementation and management.

Conhecimentos

ServiceNow

Incident Management

Platform Management

Sales and Order Mgmt

English Proficiency

Formação académica

Bachelor's in Computer Engineering/Computer Science/Information Technology

Master's in Software Engineering

ITIL Foundation

Ferramentas

ServiceNow Certified Application Developer

ServiceNow Certified System Administrator

Descrição da oferta de emprego

Genpact seeks a Manager for Enterprise Application focusing on ServiceNow. You will lead a team of developers and administrators, driving best practices and scalable solutions for enterprise environments.

Collaborate with cross-functional teams to gather requirements, oversee configuration and integration, and ensure platform security and performance. Stay ahead of industry trends and mentor through technical growth and hands-on training.