ServiceNow Enterprise Platform Lead (Hybrid)

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Genpact, a leader in AI and digital transformation, seeks a Manager for Enterprise Application with ServiceNow expertise in the United States. You will lead a team of developers and administrators, drive best practices, and collaborate with cross-functional teams to deliver scalable ServiceNow solutions.

The role emphasizes maintaining platform stability, performance, and security, while training end users and staying current with industry trends. Hybrid work arrangements are available in the US.

Qualifications

• Bachelor's degree in Computer Engineering, Computer Science or Information Technology.
• Master's degree in Software Engineering is a plus.
• ITIL or ServiceNow certifications are beneficial.

Responsibilities

• Lead and manage a team of ServiceNow developers and admins.
• Develop and implement ServiceNow best practices and standards.
• Collaborate with cross-functional teams to design solutions.
• Oversee configuration, customization, and integration of ServiceNow modules.
• Ensure stability, performance, and security of the ServiceNow platform.
• Provide training and end-user support on ServiceNow functionality.
• Stay current on industry trends and best practices for ServiceNow implementations.

Tools

ServiceNow Platform

ServiceNow Discovery

ServiceNow Incident Management

ServiceNow Sales and Order Management

Job description

Genpact, a leader in AI and digital transformation, seeks a Manager for Enterprise Application with ServiceNow expertise in the United States. You will lead a team of developers and administrators, drive best practices, and collaborate with cross-functional teams to deliver scalable ServiceNow solutions.

The role emphasizes maintaining platform stability, performance, and security, while training end users and staying current with industry trends. Hybrid work arrangements are available in the US.