Enterprise ServiceNow Architect - Platform & Governance Lead

Info Gain Consulting; Arlington (VA); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Info Gain Consulting LLC is seeking a ServiceNow Technical Architect to provide technical leadership and architectural oversight for an enterprise ServiceNow platform. The role guides architecture across teams, recommends improvements, and ensures compliance with standards and governance.

The platform covers ITSM, ITOM, HAM/SAM, SPM, and HRSD. The candidate will lead architectural reviews, design patterns, integration strategies, data models, and CMDB structures, while maintaining governance and

Qualifications

• Experience architecting ServiceNow platform solutions.
• Experience analyzing application and platform inventories and developing actionable architectural recommendations.
• Experience providing guidance on business processes, technical design, integrations, and platform efficiency.
• Experience creating and maintaining ServiceNow and enterprise architecture documentation, including diagrams, data models, process flows, and version histories.
• Experience applying TOGAF or a comparable enterprise architecture framework.
• Experience designing, documenting, and monitoring application layers and technical dependencies.
• Experience aligning technical solutions with approved system models, platform guardrails, and governance standards.
• Experience designing solutions involving ServiceNow module configuration, integrations, data models, CMDB structures, workflows, or platform guardrails.
• Experience collaborating with architects, project managers, developers, administrators, and cross-functional teams.

Responsibilities

• Provide expert architectural guidance and technical oversight across platform teams and workstreams.
• Analyze application and platform inventories and recommend improvements to business processes, technical design, integrations, and platform efficiency.
• Architect solutions involving module configuration, integrations, data models, CMDB structure, workflows, and platform guardrails.
• Review technical designs, assess change impacts and dependencies, and provide architectural approval within the established change management process.
• Recommend design patterns and architectural improvements that reduce technical debt, improve reliability, and support platform scalability and maturity.
• Ensure development and configuration activities align with approved system models, technical standards, security requirements, and governance processes.
• Create and maintain architecture diagrams, data models, process flows, and version-controlled technical documentation.
• Maintain architecture documentation consistent with TOGAF or a comparable enterprise architecture framework.
• Design, document, and monitor application layers and dependencies across user interfaces, deployment, public interfaces, application domains, application infrastructure, technical frameworks, and platform services.
• Oversee platform security configuration standards and support vulnerability remediation.
• Coordinate with architects, project managers, developers, administrators, and cross-functional teams to resolve technical issues and maintain architectural consistency.
• Support architecture reviews, platform governance, and technical planning for enhancements and releases.

Skills

ServiceNow Architecture

Platform Governance

TOGAF

Security Compliance

Enterprise Integration

Team Collaboration

Education

Bachelor's degree in a related field

Job description

Info Gain Consulting LLC is seeking a ServiceNow Technical Architect to provide technical leadership and architectural oversight for an enterprise ServiceNow platform. The role guides architecture across teams, recommends improvements, and ensures compliance with standards and governance.

The platform covers ITSM, ITOM, HAM/SAM, SPM, and HRSD. The candidate will lead architectural reviews, design patterns, integration strategies, data models, and CMDB structures, while maintaining governance and