Digital Banking Support Specialist

Superior National Bank; Hancock Township (MI); On-site; USD 32,000 - 55,000; Full time

Job summary

Superior National Bank is seeking a customer support specialist to manage inbound calls and assist with digital banking questions. You will act as an ambassador for our online products and ensure accurate, friendly service across phone, chat, and email channels.

The role requires strong communication, attention to detail, and the ability to resolve issues while navigating multiple banking tools. You will also support training and participate in our ongoing digital strategy.

Qualifications

• Excellent communication across voice, chat, text, and email.
• Ability to quickly identify customer needs and resolve issues.
• Strong comfort with technology and digital banking products.
• Knowledge of Regulation E, BSA, and NACHA basics.
• High school diploma required.

Responsibilities

• Handle inbound calls in a timely and professional manner.
• Identify customer needs and provide accurate issue resolution.
• Assist customers with account questions and maintenance.
• Promote and demonstrate digital banking products.
• Route customers to appropriate resources and channels.
• Support audit requests and review department reports.
• Monitor fraud systems and review potential fraud.
• Perform various account maintenance tasks.
• Ensure compliance with bank policies and regulatory training.
• Assist with online account opening applications.

Skills

Communication skills

Multichannel support

Problem solving

Attention to detail

Digital banking familiarity

Education

High school diploma

Job description

Superior National Bank is seeking a customer support specialist to manage inbound calls and assist with digital banking questions. You will act as an ambassador for our online products and ensure accurate, friendly service across phone, chat, and email channels.

The role requires strong communication, attention to detail, and the ability to resolve issues while navigating multiple banking tools. You will also support training and participate in our ongoing digital strategy.