Digital Banking Support Specialist

Security National Bank; Sioux City (IA); On-site; USD 38,000 - 64,000; Full time

Job summary

Security National Bank in Sioux City, IA is seeking an Electronic Banking Representative to deliver secure, convenient banking experiences. You will handle customer inquiries, support account maintenance, review transactions and ensure accuracy across digital services.

The role requires multitasking, active listening and problem solving to resolve inquiries promptly, with opportunities to assist staff, process debit card needs, and contribute to cross-selling in a collaborative, customer-first

Qualifications

• 1 year of prior retail banking experience.
• Bachelor's degree or better.
• Strong problem solving and communication skills.
• Proficient with banking systems and computer tools.

Responsibilities

• Provide phone-based customer support with a focus on problem-solving and customer satisfaction.
• Resolve complex customer inquiries related to online banking, mobile apps, digital payments, and other bank services by troubleshooting technical issues promptly and escalating only when necessary.
• Support internal staff by serving as a resource for troubleshooting digital banking issues.
• Assist customers with debit card needs, including disputes and ordering replacement cards.
• Perform account maintenance, including access management, stop payments, and related requests.
• Review and approve Remote Deposit Capture items.
• Conduct consumer overdraft reviews and make appropriate decisions.
• Collaborate with team members to update and maintain process documentation and procedures.
• Identify opportunities for cross-selling and generate customer referrals.
• Contribute to a supportive, close-knit team environment, working Monday-Friday with a focus on collaboration and customer care.

Skills

Self-motivated

Honesty

Telephone

Teamwork

Problem Solving

Computer

Communication

Banking

Accuracy

Account administration

Education

Bachelor's degree

Job description

Security National Bank in Sioux City, IA is seeking an Electronic Banking Representative to deliver secure, convenient banking experiences. You will handle customer inquiries, support account maintenance, review transactions and ensure accuracy across digital services.

The role requires multitasking, active listening and problem solving to resolve inquiries promptly, with opportunities to assist staff, process debit card needs, and contribute to cross-selling in a collaborative, customer-first