Banking Customer Support Specialist (Multi-Channel)

Border Bank; Coon Rapids (MN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Health Insurance

401(k) with Employer Match

Flexible Spending Account

Wellness Dollars

Education Assistance

Life Insurance

Job summary

Border Bank is seeking a friendly Customer Support Specialist to assist customers via phone and email, resolving questions and requests to maintain a positive experience.

The role requires strong communication, attention to detail, and the ability to work across multiple systems with confidentiality and professionalism. Shifts include weekdays with rotating Saturdays, and locations across North Dakota and Minnesota.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication.
• Ability to handle confidential information with discretion.

Responsibilities

• Provide exceptional service to internal and external customers via phone and email.
• Respond to customer inquiries and resolve questions or requests.
• Listen actively, communicate clearly, and maintain professionalism.
• Maintain knowledge of Border Bank products, services, procedures, and policies.
• Resolve customer issues at first point of contact when possible.
• Protect the security and confidentiality of bank and customer information.

Skills

Customer service

Banking experience

Communication skills

Time management

Confidentiality

Adaptability

Education

High school diploma or equivalent

Tools

Multiple computer systems

Job description

Border Bank is seeking a friendly Customer Support Specialist to assist customers via phone and email, resolving questions and requests to maintain a positive experience.

The role requires strong communication, attention to detail, and the ability to work across multiple systems with confidentiality and professionalism. Shifts include weekdays with rotating Saturdays, and locations across North Dakota and Minnesota.