Online Banking Support Specialist

Essential Credit Union; Baton Rouge (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Essential Credit Union is hiring a Digital Banking Agent to deliver high-quality support across chat, email, and secure messaging for our members. The role focuses on navigating Online Banking, Bill Pay, Mobile Banking, and related services while maintaining strict security and regulatory standards.

You will handle online account openings, troubleshoot digital products, and collaborate with Digital Services.

Qualifications

• High School Diploma.
• Financial industry experience preferred.

Responsibilities

• Provide accurate and consistent member support for all Credit Union products and services through chat during set chat hours.
• Provide accurate and consistent member support for all correspondence from members via the online channel, including email and secure ticket support.
• Maintain focus, data accuracy, and a professional demeanor while rapidly switching between active chat windows, incoming emails, and system alerts.
• Demonstrate a clear understanding of the online communication platform and act as a SME for all e-banking products.
• Process new membership applications and deposit account openings via the online channel following procedures and verifying settings.
• Strictly follow member authentication protocols to prevent identity theft and fraud across digital channels.

Skills

Multitasking

Chat support

Email support

Online banking

Regulatory compliance

Education

High School Diploma

Tools

Microsoft Office

Core Processing Systems

Job description

Essential Credit Union is hiring a Digital Banking Agent to deliver high-quality support across chat, email, and secure messaging for our members. The role focuses on navigating Online Banking, Bill Pay, Mobile Banking, and related services while maintaining strict security and regulatory standards.

You will handle online account openings, troubleshoot digital products, and collaborate with Digital Services.