Banking Customer Experience Specialist

United Community Bank; Blairsville (Indiana County); On-site; USD 34,000 - 42,000; Full time

Job summary

United Community Bank is seeking a customer service oriented professional to handle bank operations and support across phone, chat, secure messaging, and email channels. You will process checks and account maintenance, assist with debit card issues, and provide online banking support to both consumers and businesses.

The role requires 1–3 years in banking or customer service, strong communication, and the ability to work a rotating schedule including evenings and Saturdays.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of banking, bank operations, retail, or customer service experience required.
• Able to work a set or rotating schedule that may include evenings and Saturdays.
• Proficient in Microsoft Office programs and able to operate standard office equipment.
• Excellent interpersonal and communication skills.
• Strong verbal and written communication skills.
• Strong computer and technology skills.
• Ability to thrive in a high-call-volume, fast-paced work environment.
• Skilled at handling and navigating customer complaints.
• Ability to closely and accurately follow established processes and procedures.
• Ability to multitask.
• Strong attention to detail and accuracy.
• Strong analytical and problem-solving skills with sound judgment.
• Ability to make informed decisions quickly and troubleshoot issues.
• Ability to work well in a team environment.
• Must pass a criminal background and credit check.
• Must complete Contact Center training and required compliance training, including Bank Secrecy Act/anti-money laundering training
• Up to 25% travel may be required.
• Bachelor’s degree, 1–3 years of bank operations experience, retail or commercial banking experience, prior contact center experience, electronic communication experience, and bilingual/fluent Spanish are preferred or a plus

Responsibilities

• Complete customer service requests through phone, chat, secure message, and email.
• Process check orders, stop payments, account maintenance, and check and statement requests.
• Handle debit card maintenance, including limit increases, card closures/reorders, and travel notices.
• Support and resolve complex debit card issues.
• Provide Online/Mobile Banking and Bill Pay support and troubleshooting for consumer and business customers.
• Meet or exceed personal scorecard goals contributing to department objectives.
• Create positive customer experiences across all support channels.
• Interact professionally and compassionately with customers and coworkers while representing United Community Bank.
• Assist with mentoring teammates and create or contribute to training resource materials.
• Support email, chat, secure message, and telephone customer channels.
• Develop a specialized support niche as a subject matter expert when needed.
• Seek, refer, and/or sell bank products and services aligned with customer needs.
• Complete assigned training and maintain thorough knowledge of bank products and services.
• Maintain reliable attendance to support team performance goals.
• Perform other duties as assigned.

Skills

Customer service

Bank operations

Multitasking

Attention to detail

Communication skills

Education

High school diploma

Bachelor’s degree (preferred)

Tools

Microsoft Office

Contact Center Software

Secure Messaging Systems

Online Banking Platforms

Job description

United Community Bank is seeking a customer service oriented professional to handle bank operations and support across phone, chat, secure messaging, and email channels. You will process checks and account maintenance, assist with debit card issues, and provide online banking support to both consumers and businesses.

The role requires 1–3 years in banking or customer service, strong communication, and the ability to work a rotating schedule including evenings and Saturdays.