Digital Banking Support Specialist

Security National Bank of South Dakota; Sioux City (IA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) savings plan

Job summary

Security National Bank of South Dakota in Sioux City seeks an Electronic Banking Representative to deliver outstanding customer service. You'll address customer inquiries and support banking operations while ensuring a seamless experience. A four-year degree or related experience is preferred, plus the ability to manage multiple tasks and detail accuracy.

This onsite role promises a dynamic work environment, regular hours, and a comprehensive benefits package, including medical and a 401(k) savings plan.

Qualifications

• Excellent oral, written, and interpersonal communication skills are essential.
• Ability to navigate multiple computer systems and manage requests simultaneously.
• Knowledge of electronic banking responsibilities preferred.

Responsibilities

• Provide exceptional phone-based customer support focused on problem-solving.
• Resolve customer inquiries related to online banking and other services.
• Support internal staff by troubleshooting digital banking issues.

Skills

Multitasking

Active listening

Critical thinking

Communication skills

Problem-solving

Education

4-year college degree or related experience

Tools

Word

Excel

Job description

Security National Bank of South Dakota in Sioux City seeks an Electronic Banking Representative to deliver outstanding customer service. You'll address customer inquiries and support banking operations while ensuring a seamless experience. A four-year degree or related experience is preferred, plus the ability to manage multiple tasks and detail accuracy.

This onsite role promises a dynamic work environment, regular hours, and a comprehensive benefits package, including medical and a 401(k) savings plan.