Digital Banking Support Specialist

Unity Bank; Clinton (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Unity Bank is seeking a dedicated Customer Service Specialist to provide first-level support via our Helpdesk by handling inbound calls about consumer online and mobile banking, debit card inquiries, and basic account servicing. You will educate customers on self-service options and document issues for follow-up and escalation as needed.

You will triage more complex treasury or business banking requests to senior teams while maintaining accurate interaction notes and contributing to dashboard

Qualifications

• One or more years of customer service, call center, branch banking, helpdesk, or related financial services experience preferred.
• Experience supporting consumer online banking, mobile banking, debit cards, deposit accounts, password resets, or basic business online banking services.
• High school diploma or equivalent required; additional banking, customer service, or technical support training preferred.

Responsibilities

• Receive and respond to inbound customer calls through the 800-number with first-level support.
• Assist customers with online and mobile banking questions and password resets.
• Respond to debit card inquiries and coordinate escalation for unresolved issues.
• Provide deposit account servicing and routine service needs.
• Assist business customers with basic online banking inquiries and password resets.
• Triage treasury-related requests and route to appropriate teams.
• Educate clients on self-service options and digital banking tools.
• Maintain accurate customer interaction notes and documentation.

Skills

Customer service

Call center

Troubleshooting

Communication

Education

High school diploma

Banking/customer service training

Job description

Unity Bank is seeking a dedicated Customer Service Specialist to provide first-level support via our Helpdesk by handling inbound calls about consumer online and mobile banking, debit card inquiries, and basic account servicing. You will educate customers on self-service options and document issues for follow-up and escalation as needed.

You will triage more complex treasury or business banking requests to senior teams while maintaining accurate interaction notes and contributing to dashboard