Digital Banking Support Specialist

Busey Bank; Champaign (IL); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

401(k) match

Paid time off

Medical, dental, and vision insurance

Job summary

A local financial institution is seeking a Customer Care Advisor to provide unparalleled support and service to our digital-first customers. This role is critical in ensuring customer satisfaction and driving engagement with digital offerings. Candidates should have strong organizational skills, a high school diploma, and ideally some banking experience. The position offers a competitive hourly wage between $18-$22 and a comprehensive benefits package that includes 401(k) matching and medical coverage.

Qualifications

• Knowledge of digital offerings and products.
• Previous banking experience preferred but not required.

Responsibilities

• Ensure customer satisfaction and retention.
• Deliver technical support via phone, chat and email.
• De-escalate situations involving dissatisfied customers.
• Maintain customer confidentiality.

Skills

Strong organizational skills

Interpersonal communication skills

Problem-solving

Ability to work independently

Education

High School diploma

Tools

Microsoft Office

Job description

A local financial institution is seeking a Customer Care Advisor to provide unparalleled support and service to our digital-first customers. This role is critical in ensuring customer satisfaction and driving engagement with digital offerings. Candidates should have strong organizational skills, a high school diploma, and ideally some banking experience. The position offers a competitive hourly wage between $18-$22 and a comprehensive benefits package that includes 401(k) matching and medical coverage.