Desktop/workstation Engineer

Mindlance; Fresno (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A national recruiting company is seeking a Technical Support Specialist based in Fresno, California. This role involves providing support for hardware and software issues, maintaining network systems, and utilizing a ticketing system. Candidates must have over 5 years of experience, excellent problem-solving, organizational, and communication skills. The position requires the ability to work well in a team and independently in a fast-paced environment. Competitive rates and varied projects offered.

Qualifications

• 5+ years of experience in technical support.
• Strong knowledge of hardware and software troubleshooting.
• Ability to work independently and prioritize tasks.

Responsibilities

• Support and troubleshoot hardware and software problems.
• Install hardware and software on workstations.
• Set up and maintain network and telecommunications systems.
• Troubleshoot LAN, server, and connectivity issues.
• Utilize ticketing system as needed.

Skills

Hardware knowledge

Software experience

Customer service skills

Documentation skills

Problem solving skills

Organizational skills

Oral communication skills

Teamwork

Windows deployment

Apple deployment

Self-motivation

Job description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Description

• Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers.
• Installs hardware and software on workstations.
• Sets up and maintains network and telecommunications systems.
• Troubleshoots LAN, server and connectivity issues.
• Utilizes ticketing system, when necessary.
• Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.

Skill Set

• Possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
• Excellent customer service skills to work effectively with clients and vendors.
• Excellent documentation skills.
• Practical problem solving skills and solid trouble shooting skillset.
• Possess excellent organizational skills.
• Possess excellent oral communication skills.
• Ability to work well with other people in a team oriented environment.
• Ability to install/deploy Windows / Apple based computers.
• Must be self motivated and work with minimal supervision.
• Must be able to set priorities and be flexible in a fast paced environment.
• Ability to train end users.

Experience Level

• 5+ years

Additional Information

Raghu varun | Team Recruitment | Mindlance, Inc. | W : 732 579 3433