Help Desk Support

Mindlance; Hartford (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

A national recruiting firm is seeking a Depot Staff member for a first shift position focused on hardware configuration and equipment deployment. The role requires handling large quantities of hardware, imaging devices, and maintaining communication with engineering departments. Candidates must have knowledge of various operating systems and the ability to lift up to 50 lbs. Collaboration on a 1000 device refresh project each month is essential. Competitive compensation is offered.

Qualifications

• Ability to lift 50 lbs.
• Knowledge of hardware configurations and operating systems.
• Experience with imaging devices and inventory management.

Responsibilities

• Handle hardware and operating system configurations.
• Image devices and track inventory for projects.
• Participate in after-hours support as needed.
• Assist with large equipment refresh projects.

Skills

Problem Solving

Decision Making

Self-Management

Leadership

Planning & Project Management

Organization

Communication

Tools

Active Directory

MS System Center Console Management

MS Deployment Tool

SCCM Environment

Remedy

IT Asset Management

Job description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Description

• Handle all manner of PC, laptop and tablet related hardware and operating system configuration as well as Equipment Deployment Project activity including annual refresh project while maintaining daily workload.
• Depot Staff will image devices, track inventory, ship devices, troubleshoot hardware/software and log files.
• Maintain process and communication with Engineering and other supporting departments.
• Process disposal requests from campus locations.
• Depot staff will be required to participate in after-hours on call support activities as needed and work extended hours to complete project activity or catch up on workload.
• Assist with the LOB refresh project of 1000 devices a month.
• This will involve imaging, QA, Labeling, Shipping and Updating remedy asset for all equipment shipped for Remedy request throughout the US.

Qualifications

This will be a First Shift Position-

The Depot ISC's will be packing and moving large quantities of equipment and should be able to lift 50 lbs.

• Demonstrate working knowledge of workstations, configurations and operating systems (Active Directory, Excel, Word, Access, MS System Center Console Management, MS Deployment Tool).
• Demonstrate advanced hardware knowledge.
• Demonstrate working knowledge of SCCM Environment and LOB build images.
• Problem Solving & Decision Making, Business Knowledge & Partnership, Self -Management, Leadership, Planning & Project Management, Organization and Communication skills are required.
• Knowledge of Remedy, and IT Asset Management are desirable.

Additional Information

Thanks & regards
Praveen K. Paila
470-202-1117