Helpdesk Support/ Workstation Engineer

Mindlance; Fresno (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology service provider is seeking a skilled IT Support Specialist in Fresno, CA. The successful candidate will be responsible for supporting hardware and software for desktop and laptop computers, troubleshooting issues, and maintaining network systems. Ideal applicants will have at least 5 years of experience and possess excellent customer service and problem-solving skills. The position requires the ability to work both independently and as part of a team in a fast-paced environment. Interested candidates can reach out for more information.

Qualifications

• 5+ years of experience in hardware and software support.
• Ability to troubleshoot LAN, server, and connectivity issues.
• Experience with ticketing systems.

Responsibilities

• Support and troubleshoot hardware and software problems.
• Install hardware and software on workstations.
• Maintain network and telecommunications systems.
• Re-image computers and perform data migrations.

Skills

Knowledge of hardware components

Strong software experience

Excellent customer service skills

Documentation skills

Problem solving skills

Organizational skills

Oral communication skills

Team-oriented skills

Windows installation

Apple installation

Self-motivated

Flexibility

User training

Job description

Job Description

• Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers.
• Installs hardware and software on workstations.
• Sets up and maintains network and telecommunications systems.
• Troubleshoots LAN, server and connectivity issues.
• Utilizes ticketing system, when necessary.
• Re-images computers, performs data migrations and restorations, and conducts remote problem solving when required.

Skill Set

• Possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
• Excellent customer service skills to work effectively with clients and vendors.
• Excellent documentation skills.
• Practical problem solving skills and solid trouble shooting skillset.
• Possess excellent organizational skills.
• Possess excellent oral communication skills.
• Ability to work well with other people in a team oriented environment.
• Ability to install/deploy Windows / Apple based computers.
• Must be self‑motivated and work with minimal supervision.
• Must be able to set priorities and be flexible in a fast‑paced environment.
• Ability to train end users.

Experience Level

5+ years

Additional Information

To discuss on this opportunity feel free to reach Raghu Varun
Call on 732.579.3433 or email your resume to raghuv1(at)mindlance.com