Help Desk Support

Mindlance; Rocklin (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A national recruiting company is seeking a Support Specialist to provide first-level support for end-users and troubleshoot hardware, software, and communication systems issues. The ideal candidate will have experience using ticketing systems, strong customer service skills, and the ability to multi-task in a fast-paced environment. Prior experience in customer service, call center, or help desk roles is required. Flexible working hours may be necessary.

Qualifications

• Experience using ticketing systems required.
• Technical support documentation writing skills needed.
• Strong customer service and communication skills a must.
• Ability to multi-task and work under pressure necessary.
• Prior customer service or help desk experience preferred.

Responsibilities

• Provide first level support for all end-users.
• Troubleshoot and resolve hardware and software issues.
• Escalate calls when appropriate.
• Follow up on all tickets in a timely manner.

Skills

Experience using ticketing systems

Technical support documentation writing

Computer proficiency with hardware and software technologies

Excellent customer service

Strong verbal and written communication skills

Ability to multi-task

Prioritize tasks under pressure

Flexible working hours

Call center experience

Help desk experience

Job description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Description

• Provide first level support for all end-users.
• Troubleshoot and resolve hardware, software and voice/data communication systems issues.
• Escalate calls when appropriate.
• Follow up on all tickets in a timely manner and follow through to resolution.

Qualifications

SKILL SET

• Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.
• Excellent customer service, verbal and written communication skills are a must.
• The ability to multi-task, prioritize and work under pressure are required.
• Must be willing to work flexible hours when appropriate.
• Prior customer service, call center or help desk experience is required.

Additional Information

Thanks & Regards
Praveen K. Paila
470-202-1117