Technical Support

Mindlance; Ann Arbor (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A national recruiting company is seeking a Technical Support professional in Ann Arbor, Michigan. This role involves providing 2nd level technical support for hardware and software issues, deploying desktop and laptop systems, and ensuring quality customer service. Candidates should have a minimum of 3 years in a similar role, with strong knowledge of Windows and MAC Operating Systems, along with excellent troubleshooting skills. The position requires effective communication abilities and the capacity to multitask.

Qualifications

• Minimum 3 years of experience in computer hardware/software support in a large enterprise.
• Strong communication skills necessary for customer interaction.
• Ability to multitask and prioritize effectively.

Responsibilities

• Provide 2nd level technical support and analysis for end-user systems.
• Imaging, setup, and deployment of desktop and laptop computers.
• Support troubleshooting and remediation of software-related issues.

Skills

Computer hardware and software support

Windows Operating System

MAC Operating System

Microsoft Office Suite

Analytical Troubleshooting

Customer service skills

Tools

Remedy

JIRA

Mobile Device Management Software

Job description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

The Technical Support is responsible for providing deskside and remote 2nd level technical support and analysis on various aspects of end user systems support. These systems and responsibilities include, but are not limited to Support of Technology Hardware(Desktops, Laptops, etc.), Virtual Desktops (VM/VDI), Software, Mobile Device and Video Conferencing.

Responsibilities

• Imaging, setup and deployment of desktop and laptop computers
• Installation and setup of PC Peripherals
• Support for Video Conference and Audio-Visual Support for meetings and internal events
• Movement and tracking of PC related hardware
• PC Software Installation, including Microsoft applications, Shrink-wrapped applications, development tools, and internal applications
• Provide second tier technical support for multiple products to internal associates via Remedy tickets
• Support, troubleshooting, repair or replacement of PC Hardware and related peripherals
• Support, troubleshooting and remediation of software related issues
• Tracking computer related equipment from an Asset Management perspective
• Utilize the Asset Management Software and supporting hardware to ensure accuracy and completeness of computer related equipment inventory
• Support and deployment of standard corporate mobile devices by way of a Mobile Device Management Solution
• Provide quality customer service when interacting with all associates
• Develop and improve strong customer service, communication and technical skills

Required Skills

• Minimum 3 years of computer hardware and software support experience in a large enterprise environment
• Thorough understanding of Windows and MAC Operating Systems
• Understanding of Active Directory, Group Policy, iOS and Android devices, VOIP, Networking, VMware and virtual infrastructure preferred
• Strong computer skills necessary in Microsoft Office Suite (2010/2016/365)
• Must be able to take a service call, listen to the problem, understand the issue and either solve the problem or direct it to the proper specialists within the team
• Strong written and verbal communication skills
• Excellent people skills with ability to handle difficult situations
• Excellent time management and organizational skills
• Ability to multitask and prioritize
• Familiarity with Request and Incident ticketing systems (Remedy, JIRA)
• Strong Troubleshooting capabilities evidenced by organized, analytical thinking
• Ability to work with minimal supervision

If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please send an email at ankits at mindlance dot com with an updated copy of your resume or call ASAP at 732–630–6105