2nd-Level IT Support Specialist – Desktop & Remote

Mindlance; Ann Arbor (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A national recruiting company is seeking a Technical Support professional in Ann Arbor, Michigan. This role involves providing 2nd level technical support for hardware and software issues, deploying desktop and laptop systems, and ensuring quality customer service. Candidates should have a minimum of 3 years in a similar role, with strong knowledge of Windows and MAC Operating Systems, along with excellent troubleshooting skills. The position requires effective communication abilities and the capacity to multitask.

Qualifications

• Minimum 3 years of experience in computer hardware/software support in a large enterprise.
• Strong communication skills necessary for customer interaction.
• Ability to multitask and prioritize effectively.

Responsibilities

• Provide 2nd level technical support and analysis for end-user systems.
• Imaging, setup, and deployment of desktop and laptop computers.
• Support troubleshooting and remediation of software-related issues.

Skills

Computer hardware and software support

Windows Operating System

MAC Operating System

Microsoft Office Suite

Analytical Troubleshooting

Customer service skills

Tools

Remedy

JIRA

Mobile Device Management Software

Job description

A national recruiting company is seeking a Technical Support professional in Ann Arbor, Michigan. This role involves providing 2nd level technical support for hardware and software issues, deploying desktop and laptop systems, and ensuring quality customer service. Candidates should have a minimum of 3 years in a similar role, with strong knowledge of Windows and MAC Operating Systems, along with excellent troubleshooting skills. The position requires effective communication abilities and the capacity to multitask.