Service Desk L2

SmartRecruiters, Inc.; Boise (ID); On-site; USD 50,000 - 68,000; Full time

Job summary

Micron Technology, Inc. in Boise, Idaho seeks an experienced IT Desktop Support professional to install, configure, and troubleshoot PCs, laptops and peripherals for end users. You will provision operating systems and software, use remote desktop tools, and assist with imaging utilities and device provisioning.

Document work in the ticketing system, follow ESD safety practices, support printers, and manage AD/GPO configurations in an enterprise environment.

Qualifications

• Experience supporting Windows operating systems across multiple versions.
• Familiarity with imaging/deployment tools such as Ghost/SCCM.
• Strong customer service and problem-solving skills.
• Experience with Active Directory and Group Policy (GPO).
• Ability to provision wireless devices and peripherals.

Responsibilities

• Disconnect/reconnect PC workstations, peripherals, and phone equipment.
• Deliver and setup PC equipment to end-users.
• Use ticketing system to document work events and verify customer satisfaction.
• Provision operating systems and software onto workstations and laptops.
• Provide remote desktop support and technical guidance.
• Imaging/utilities deployment support (Ghost, SCCM).
• Assist with printer setup and maintenance.
• Support AD/GPO configurations and SCCM in enterprise environment.

Skills

Windows OS

Remote Desktop

SCCM

Active Directory

GPO

IT Support

Printer Support

Documentation

Customer Service

Troubleshooting

Tools

Ghost

MTGroups

BMC Remedy

Projects

Processes

Job description

PH : 661 367 8000 x 304

Job Description

• Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
• Safely move equipment point to point using wheeled carts and vehicles.
• Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
• Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
• Ability to use remote desktop connectivity applications
• Working knowledge of imaging utilities such as Ghost, SCCM, etc
• Delivery and setup of PC equipment to end-users.
• Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
• Ability to provision wireless devices.(E.g. Blackberry, Android, and iPhone)
• Demonstrated proficiency in Microsoft OS and Microsoft application.
• Demonstrated proficiency for installation of desktop software.
• Working knowledge of Microsoft Active Directory and GPO
• Strong customer service skills.
• Strong troubleshooting skills.
• Significant, demonstrated experience with Microsoft Windows operating systems
• Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
• Servers: 2012, 2008 r2, 2008, 2003, 2000
• Functionally capable with Apple OS X
• Advanced troubleshooting skills with hard drive encryption software
• Advanced level skills in the Microsoft Office Suite:
• Word, Excel, PowerPoint, Outlook configuration issues with Exchange
• Strong client-side remote access troubleshooting skills
• Demonstrate strong skills supporting printers in an enterprise environment
• Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
• Demonstrate proficiency in using applications in the Micron environment – MTGroups, BMC Remedy, Projects, Processes, etc.
• Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.
• Strong software installation and support skills.
• Disciplined, systematic problem solving skills required.

Qualifications

Additional Information

Immediate interview