Help Desk Support

Mindlance; Groveport (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

A national recruiting company is seeking a support technician in Groveport, Ohio. Responsibilities include troubleshooting hardware and software issues for desktop and laptop computers, maintaining network systems, and training end users. Ideal candidates will possess strong customer service skills, excellent communication, and the ability to work independently while managing priorities in a fast-paced environment. This role offers an opportunity to work with leading employers across the country.

Qualifications

• Possess a working knowledge of hardware components and configurations.
• Excellent customer service skills to work effectively with clients and vendors.
• Must be self-motivated and work with minimal supervision.
• Self-motivated, able to work with minimal supervision, prioritize, and train end users.

Responsibilities

• Support and troubleshoot hardware and software problems for computers.
• Troubleshoot LAN, server, and connectivity issues.
• Set up and maintain network and telecommunications systems.

Skills

Customer service skills

Troubleshooting skills

Problem-solving skills

Organizational skills

Communication skills

Job description

Mindlance is a national recruiting company which partners with many of the leading employers across the country.

Job Description

Job Responsibilities:

• Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers. Installs hardware and software on workstations. Sets up and maintains network and telecommunications systems.
• Troubleshoots LAN, server and connectivity issues. Utilizes ticketing system, when necessary. Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.

Skill Set

• Possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
• Excellent customer service skills to work effectively with clients and vendors. Excellent documentation skills. Practical problem solving skills and solid trouble shooting skillset. Possess excellent organizational skills. Possess excellent oral communication skills.
• Ability to work well with other people in a team oriented environment. Ability to install/deploy Windows / Apple based computers.
• Must be self-motivated and work with minimal supervision. Must be able to set priorities and be flexible in a fast paced environment. Ability to train end users.

Additional Information

To discuss on this opportunity feel free to reach Raghu Varun
Call on 732.579.3433 or email your resume to raghuv1(at)mindlance.com