Desktop & Systems Support Lead (Onsite)

University of California - Davis; Davis (CA); On-site; USD 90,000 - 165,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Paid time off

Job summary

University of California - Davis is seeking an experienced IT Systems Analyst Lead to head the Desktop Support Team in Davis, CA. You will oversee client and systems support, install and secure servers, and manage incidents while aligning with Campus Cybersecurity guidelines.

The role emphasizes leadership, on-site work, and cross-platform expertise across Windows, Linux, and Mac environments with strong documentation practices.

Qualifications

• This role requires strong customer service in a high-tempo environment, with attention to detail.
• Experience leading technical staff and managing direct reports to complete projects.
• Demonstrated ability to diagnose and resolve complex issues across Windows, Linux, and Mac platforms.
• Experience documenting configurations, incidents, and service requests independently.
• Proficiency with enterprise IT tools and security practices is essential.

Responsibilities

• Lead desktop and IT support activities for campus staff, ensuring reliable service.
• Coordinate special projects and assist with backup assignments as needed.
• Maintain and update web and application services for campus users.
• Provide on-site operations support and act as SME for bioinformatics/UNIX-LINUX tasks.
• Contribute to instructional technology and multimedia database efforts.

Skills

Customer service

Team leadership

Multi-OS support

Problem solving

Communication

Tools

Bigfix

Infoblox

Active Directory

HyperV

PowerShell

SCCM

WSUS

Job description

University of California - Davis is seeking an experienced IT Systems Analyst Lead to head the Desktop Support Team in Davis, CA. You will oversee client and systems support, install and secure servers, and manage incidents while aligning with Campus Cybersecurity guidelines.

The role emphasizes leadership, on-site work, and cross-platform expertise across Windows, Linux, and Mac environments with strong documentation practices.