IT Systems Specialist - Endpoint & Identity Expert

Davis Technology Management; Town of Texas (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Davis Technology Management is seeking a Tech Systems Specialist to handle complex desktop and endpoint issues across multiple offices and plant locations. You will own escalated problems, manage devices from setup to retirement, and collaborate with Security to address vulnerabilities and deployments.

The ideal candidate has 3–5 years in IT operations, strong problem-solving skills, and hands-on experience with Microsoft 365, Entra ID/Azure AD, and Intune.

Qualifications

• Approximately 3–5 years of progressive experience in desktop support, IT operations, systems support, or endpoint administration.
• Strong troubleshooting skills with the ability to handle issues beyond basic Tier 1 support.
• Hands-on experience administering Microsoft 365 and supporting Entra ID/Azure AD environments.
• Experience managing Windows 10/11 devices through Microsoft Intune or a comparable endpoint management platform.
• Understanding of Active Directory, user permissions, authentication, and access management.
• Familiarity with device provisioning, imaging, deployment, inventory, and hardware replacement processes.
• Experience working within an IT ticketing platform such as ServiceNow, Freshservice, or a similar system.
• General understanding of endpoint security, patch management, device compliance, and vulnerability remediation.
• Ability to manage multiple priorities without requiring constant direction.
• Strong communication skills when working with both technical teams and non-technical employees.
• Associate degree, bachelor's degree, technical training, or equivalent professional IT experience.
• Ability to travel and participate in an on-call rotation.

Responsibilities

• Troubleshoot and resolve escalated desktop, system, application, identity, and connectivity issues that cannot be resolved through frontline support.
• Support Microsoft 365, Windows environments, Entra ID/Active Directory, Intune, VPN connectivity, and commonly used business applications.
• Investigate recurring technical problems, determine root causes, and implement long-term fixes instead of temporary workarounds.
• Manage company laptops and other endpoint devices from initial setup through replacement or retirement.
• Prepare, configure, enroll, ship, track, recover, and decommission equipment for employees across multiple locations.
• Support Intune and Autopilot deployments while verifying devices meet company configuration and security requirements.
• Manage employee access changes associated with new hires, transfers, role changes, and terminations.
• Review support tickets and technical work completed by service partners to ensure accuracy, proper documentation, and SLA expectations are being met.
• Develop and update internal IT procedures, troubleshooting guides, knowledge articles, and technical documentation.
• Work alongside Security on endpoint vulnerabilities, phishing incidents, patching, device remediation, and other security-related events.
• Identify patterns in support issues and recommend improvements that reduce repeat incidents and improve the employee experience.
• Partner with Systems, Network, and Security teams on technical escalations, infrastructure changes, deployments, and projects.
• Provide professional technical support to executives and other high-priority users when needed.
• Participate in an after-hours support rotation for critical incidents.
• Travel periodically to company offices and plant locations for deployments, troubleshooting, and other hands-on technical work.

Skills

Microsoft 365

Entra ID / Azure AD

Intune

Endpoint administration

Troubleshooting

Strong communication

Ticketing tools

Problem analysis

Education

Associate degree

Bachelor's degree or technical training

Tools

Active Directory

PowerShell

Autopilot

Job description

Davis Technology Management is seeking a Tech Systems Specialist to handle complex desktop and endpoint issues across multiple offices and plant locations. You will own escalated problems, manage devices from setup to retirement, and collaborate with Security to address vulnerabilities and deployments.

The ideal candidate has 3–5 years in IT operations, strong problem-solving skills, and hands-on experience with Microsoft 365, Entra ID/Azure AD, and Intune.