Desktop Support Engineer — Fast, Reliable IT Help

San Diego State University Research Foundation

San Diego (CA)

On-site

USD 34,000 - 39,000

Full time

4 days ago

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Job summary

San Diego State University Research Foundation is seeking an on-site Desktop Support Specialist in San Diego, CA. The role delivers frontline technical support, resolves hardware, software, network, and access issues, and assists with onboarding, imaging, and asset management.

You will use Active Directory, RMM, and MDM tools, collaborate across departments, and maintain documentation and SOPs. Requirements include a Bachelor's degree in a technical field and strong customer-service skills.

Qualifications

Provide responsive, professional customer service to internal and external customers.
Communicate effectively in writing and orally.
Interact with a diverse set of colleagues and partners.
Troubleshoot and resolve hardware, software, network, and access issues.

Responsibilities

Serve as primary contact for technical assistance via ticketing system and in person.
Troubleshoot hardware, software, network, and peripheral issues.
Handle onboarding/offboarding, including AD provisioning and workstation setup.
Configure, image, deploy, and maintain laptops/desktops using RMM/MDM.
Assist with basic network troubleshooting (Wi‑Fi, VPN, Ethernet).
Document resolutions and SOPs; maintain IT inventory.