Senior Desktop Support Technician: Campus IT Leader

UC Riverside; Riverside (CA); On-site; USD 79,000 - 136,000; Full time

Job summary

The Senior Desktop Support Technician at University of California, Riverside works on-site at the Main Campus and provides advanced desktop support for students, staff, and faculty. The role entails hardware/software installation, issue diagnosis and repair, and collaboration with ITS to deliver timely solutions in a higher education environment.

The incumbent will document requirements, assist in project scopes, mentor student staff, and contribute to the Knowledge Base while following campus

Qualifications

• Experience in desktop service including hardware and software installation, diagnosis and repair.
• Strong attention to detail, analytical and organizational skills with excellent written and verbal communications.

Responsibilities

• Provide high-level technical support to students, staff and faculty.
• Handle hardware and software installation, diagnosis and repair.
• Document system requirements and define project scopes.
• Assist in knowledge base creation and maintenance.
• Monitor helpdesk queues and triage tickets to meet ITS SLA.

Skills

Customer service

Analytical skills

Verbal communication

Job description

The Senior Desktop Support Technician at University of California, Riverside works on-site at the Main Campus and provides advanced desktop support for students, staff, and faculty. The role entails hardware/software installation, issue diagnosis and repair, and collaboration with ITS to deliver timely solutions in a higher education environment.

The incumbent will document requirements, assist in project scopes, mentor student staff, and contribute to the Knowledge Base while following campus