Desktop Support Technician — Hardware & Helpdesk Expert

Networking Technologies + Support; Charlottesville (VA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off and Holidays

401(k)

Ongoing technical training and cert.

Job summary

Networking Technologies + Support (NTS) seeks a Desktop Support/PC Technician with 1-3 years of experience to support a large medical university's PCs and peripherals, including imaging, software, and network access. This is an on-site role in Charlottesville, VA, offering steady day shifts.

You will respond to tickets, educate users, troubleshoot hardware and software, maintain inventory, and assist with printers, scanners, VPN, and wireless issues while collaborating with IT staff.

Qualifications

• CompTIA A+ preferred.
• 1-3 years experience supporting Windows desktops/laptops.
• Experience troubleshooting hardware issues.
• Experience installing software and updates.
• Experience troubleshooting basic network, printing problems.
• Customer service experience required.

Responsibilities

• Respond to requests for technical assistance via phone or tickets.
• Educate end-users on resolving hardware and software problems.
• Diagnose and resolve hardware and software issues.
• Track and route problems and document resolutions.
• Stay current with system information, changes, and updates.
• Setup new user hardware/software.
• Maintain hardware and software inventory.
• Clone computers using imaging software and maintain images.
• Provide technical assistance for printers and scanners.
• Provide technical assistance to users for network, VPN, portal and wireless issues.
• Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Skills

CompTIA A+

Windows support

Hardware repair

Software install

Network/printers

Customer service

Job description

Networking Technologies + Support (NTS) seeks a Desktop Support/PC Technician with 1-3 years of experience to support a large medical university's PCs and peripherals, including imaging, software, and network access. This is an on-site role in Charlottesville, VA, offering steady day shifts.

You will respond to tickets, educate users, troubleshoot hardware and software, maintain inventory, and assist with printers, scanners, VPN, and wireless issues while collaborating with IT staff.