Desktop Support/PC Technician

Networking Technologies + Support; Charlottesville (VA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off and Holidays

401(k)

Ongoing technical training and cert.

Job summary

Networking Technologies + Support (NTS) seeks a Desktop Support/PC Technician with 1-3 years of experience to support a large medical university's PCs and peripherals, including imaging, software, and network access. This is an on-site role in Charlottesville, VA, offering steady day shifts.

You will respond to tickets, educate users, troubleshoot hardware and software, maintain inventory, and assist with printers, scanners, VPN, and wireless issues while collaborating with IT staff.

Qualifications

• CompTIA A+ preferred.
• 1-3 years experience supporting Windows desktops/laptops.
• Experience troubleshooting hardware issues.
• Experience installing software and updates.
• Experience troubleshooting basic network, printing problems.
• Customer service experience required.

Responsibilities

• Respond to requests for technical assistance via phone or tickets.
• Educate end-users on resolving hardware and software problems.
• Diagnose and resolve hardware and software issues.
• Track and route problems and document resolutions.
• Stay current with system information, changes, and updates.
• Setup new user hardware/software.
• Maintain hardware and software inventory.
• Clone computers using imaging software and maintain images.
• Provide technical assistance for printers and scanners.
• Provide technical assistance to users for network, VPN, portal and wireless issues.
• Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Skills

CompTIA A+

Windows support

Hardware repair

Software install

Network/printers

Customer service

Job description

Networking, Technologies & Support (NTS) is seeking a Desktop Support/PC Technician with 1-3 years of experience to provide day-to-day technical support for our client, a large medical university. This role will support PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms.

Responsibilities Include:

Respond to requests for technical assistance via phone or electronically (tickets).

Educate end-users on how to resolve various hardware and software problems.

Diagnose and resolve technical hardware and software issues.

Track and route problems and requests and document resolutions.

Stay current with system information, changes, and updates.

Setup new user hardware/ software.

Maintain hardware and software inventory.

Clone computer using imaging software; maintain clone images.

Provide technical assistance for all printers and scanners.

Provide technical assistance to users for network, VPN, web-based portal and wireless issues.

Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Skills Required:

CompTIA A+ (preferred)

1 - 3 years' experience supporting Windows7/Win10/365 desktop/laptop PCs.

Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.

Experience installing software, patches, updates on Desktops, Laptops, Servers

Experience troubleshooting basic network, software, printing problems.

Customer Service Experience a must!

Job Type: Full time

Pay: $18.00 - $21.00 per hour

Benefits: Start on Day 91 of employment

Schedule: M-F 7am-4pm or 8am - 5pm

Why Join NTS?

Competitive pay

Medical, Dental, and Vision Insurance

Paid Time Off and Holidays

401(k)

Ongoing technical training and certification opportunities

Career advancement within a growing technology company

Opportunity to work on diverse and challenging infrastructure projects

At Networking Technologies + Support, you'll help build the technology infrastructure that keeps businesses connected. If you enjoy hands-on installation work, networking, and delivering quality solutions to clients, we'd love to hear from you.

Networking Technologies + Support (NTS) is an Equal Opportunity Employer.

Must be able to pass criminal background check, have a valid license and reliable transportation.