Desktop/PC Technician

Networking Technologies; Charlottesville (VA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Training & certification

Career advancement

Diverse projects

Job summary

Networking Technologies + Support (NTS) seeks a Desktop Support/PC Technician in Charlottesville, VA to provide day-to-day technical support for PCs, printers, scanners, and network connectivity. You will install and configure software, maintain inventories, and resolve hardware issues for a large medical university client.

Requirements include 1–3 years of Windows desktop support and customer service experience.

Qualifications

• 1–3 years of Windows desktop/laptop support.
• Experience troubleshooting hardware issues.
• Experience installing software and updates.
• Experience troubleshooting basic network, printing problems.
• Customer service experience required.

Responsibilities

• Respond to technical assistance requests via phone or tickets.
• Educate end-users on hardware/software resolutions.
• Diagnose and resolve hardware/software issues.
• Track and route problems and document resolutions.
• Stay current with system information, changes, updates.
• Set up new user hardware/software.
• Maintain hardware and software inventory.
• Clone computers using imaging software and maintain images.
• Provide technical assistance for printers and scanners.
• Assist users with network, VPN, portal and wireless issues.
• Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Skills

CompTIA A+

Windows desktop support

Hardware troubleshooting

Software installation & updates

Network issue troubleshooting

Customer service

Imaging software

Tools

Imaging software

Job description

Networking, Technologies & Support (NTS) is seeking a Desktop Support/PC Technician with 1-3 years of experience to provide day-to-day technical support for our client, a large medical university. This role will support PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms.

Responsibilities Include:

• Respond to requests for technical assistance via phone or electronically (tickets).
• Educate end-users on how to resolve various hardware and software problems.
• Diagnose and resolve technical hardware and software issues.
• Track and route problems and requests and document resolutions.
• Stay current with system information, changes, and updates.
• Setup new user hardware/ software.
• Maintain hardware and software inventory.
• Clone computer using imaging software; maintain clone images.
• Provide technical assistance for all printers and scanners.
• Provide technical assistance to users for network, VPN, web-based portal and wireless issues.
• Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Skills Required:

• CompTIA A+ (preferred)
• 1 - 3 years' experience supporting Windows7/Win10/365 desktop/laptop PCs.
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
• Experience installing software, patches, updates on Desktops, Laptops, Servers
• Experience troubleshooting basic network, software, printing problems.
• Customer Service Experience a must!

Job Type: Full time

Pay: $18.00 - $21.00 per hour

Benefits: Start on Day 91 of employment

Schedule: M-F 7am-4pm or 8am - 5pm

Why Join NTS?

• Competitive pay
• Medical, Dental, and Vision Insurance
• Paid Time Off and Holidays
• 401(k)
• Ongoing technical training and certification opportunities
• Career advancement within a growing technology company
• Opportunity to work on diverse and challenging infrastructure projects

At Networking Technologies + Support, you'll help build the technology infrastructure that keeps businesses connected. If you enjoy hands-on installation work, networking, and delivering quality solutions to clients, we'd love to hear from you.

Networking Technologies + Support (NTS) is an Equal Opportunity Employer.

Must be able to pass criminal background check, have a valid license and reliable transportation.