Desktop Support Tech: Hands-On Growth & Perks

Networking Technologies, LLC; Charlottesville (VA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off and Holidays

401(k)

Ongoing technical training and certific

Career advancement

Job summary

Networking Technologies + Support (NTS) seeks a Desktop Support/PC Technician with 1-3 years of experience to provide day-to-day technical support for a large medical university client. Responsibilities include supporting PCs and peripherals, configuring hardware, software, and communication platforms.

Role requires customer service skills and experience with Windows desktops, imaging, and basic network issues. Competitive pay, full-time schedule, and benefits offered.

Qualifications

• CompTIA A+ (preferred)
• 1-3 years' experience supporting Windows 7/Win10/365 desktop/laptop PCs.
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
• Experience installing software, patches, updates on Desktops, Laptops, Servers
• Experience troubleshooting basic network, software, printing problems.
• Customer Service Experience a must!

Responsibilities

• Respond to requests for technical assistance via phone or electronically (tickets).
• Educate end-users on how to resolve various hardware and software problems.
• Diagnose and resolve technical hardware and software issues.
• Track and route problems and requests and document resolutions.
• Stay current with system information, changes, and updates.
• Setup new user hardware/ software.
• Maintain hardware and software inventory.
• Clone computer using imaging software; maintain clone images.
• Provide technical assistance for all printers and scanners.
• Provide technical assistance to users for network, VPN, web-based portal and wireless issues.
• Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Skills

CompTIA A+

Windows troubleshooting

Hardware replacement

Software installation

Network troubleshooting

Customer service

Job description

Networking Technologies + Support (NTS) seeks a Desktop Support/PC Technician with 1-3 years of experience to provide day-to-day technical support for a large medical university client. Responsibilities include supporting PCs and peripherals, configuring hardware, software, and communication platforms.

Role requires customer service skills and experience with Windows desktops, imaging, and basic network issues. Competitive pay, full-time schedule, and benefits offered.