Desktop Support Technician

Spectraforce Technologies; Petersburg (VA); Sur place; USD 40 000 - 55 000; Plein temps

Résumé du poste

Spectraforce Technologies, Inc. in Petersburg, VA is seeking a Desktop Support Technician to deliver deskside and walk-up support for PCs, printers, video conference equipment, and other IT hardware and software.

The role includes imaging new PCs, setting up cellular devices, remote assistance for offsite users, inventory control, and working with the IT Infrastructure team to ensure smooth operations for onsite and remote customers.

Qualifications

• Associate's Degree in Computer Science or Information Technology required.
• Two years IT experience; customer-facing preferred.
• Hands-on hardware troubleshooting for desktops and laptops; AV knowledge a plus.

Responsabilités

• Provide deskside and walk-up support for PCs, printers, video conference equipment, and other IT hardware/software.
• Use remote management to assist end users working offsite.
• Imaging of new PCs and clients for back-office and manufacturing system use.
• Set up and support of cellular devices for end users.
• Inventory control of patch cables, video cables, peripherals and other IT items.
• Assist in ordering and receiving equipment as required.
• Comply with internal and external regulations and procedures; follow safety and environmental requirements.
• Other duties as assigned.

Connaissances

Independence

Service mindset

IT troubleshooting

Formation

Associate's Degree in CS/IT

HS Diploma + 7 yrs IT exp

Outils

MS Office

Teams

ServiceNow

Description du poste

Job Title: Desktop Support Technician

Location: Petersburg, VA 23805

Duration: 1 year (Onsite; M-F, 8-5)

Top Required Skills:

• Ability to work independently/limited supervision.
• Interpersonal skills (service mindset).
• IT troubleshooting skills.

Purpose:

• Provide desktop support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction.
• Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a cross-functional IT
• Infrastructure team. Customers are onsite & remote end users.

Essential Functions:

• Provide responsive support for end users with deskside & walk up support issues for PCs, network printers, video conference equipment, & other local IT hardware & software packages
• Use remote management to assist end users who are working offsite
• Imaging of new PCs & clients for back office & manufacturing system use
• Set up & support of cellular devices for end users
• Inventory control of patch cables, video cables, peripherals & other IT items
• Assist in ordering & receiving equipment, as required
• Comply with internal & external regulations & procedures
• Follow all safety & environmental requirements in the performance of duties
• Other duties as assigned

Physical Requirements:

• Ability to work in an open office environment with the possibility of frequent distraction.

Qualifications:

• Associate's Degree in Computer Science, Information Technology from an accredited college required.
• May consider a High School Diploma/GED with seven (7) years of IT experience.
• Minimum of two (2) years of IT experience required, preferably in a customer facing role.
• Hands on hardware troubleshooting experience, including desktop & laptop PCs, barcode scanners, AV systems a plus.
• Experience with applications such as MS Office & Teams a plus.
• Experience with ticketing systems such as ServiceNow a plus.
• Experience with iPhones & iPads support a plus.
• IT Utilities including operational experience a plus.
• CompTIA A+ certification a plus.
• CompTIA Networking + a plus.
• GxP Pharmaceutical Environment Experience a plus.
• Operational experience - hands on support for end user technical issues in an operating facility a plus.
• Excellent problem-solving skills a plus.
• Excellent & friendly customer service skills a plus.
• Excellent oral & written communication skills a plus.