Desktop Support/PC Technician

Networking Technologies and Support, Inc.; Charlottesville (VA); Vor Ort; USD 25.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision Insurance

Paid Time Off and Holidays

401(k)

Ongoing training

Zusammenfassung

Networking Technologies + Support is seeking a Desktop Support/PC Technician to provide day-to-day technical support for a large medical university. You will support PCs and peripherals, plan, install, configure, maintain, and optimize hardware, software, and communication platforms.

The role requires 1–3 years of relevant experience with Windows desktops/laptops, imaging software, and excellent customer service. This on-site position in Charlottesville, VA includes competitive pay and benefits.

Qualifikationen

• 1–3 years of experience supporting Windows desktops and laptops.
• CompTIA A+ preferred.
• Customer service experience is required.
• Ability to pass a criminal background check and have reliable transportation.

Aufgaben

• Respond to technical assistance requests via phone or tickets.
• Educate end-users on hardware and software resolutions.
• Diagnose and resolve hardware/software issues.
• Track and route problems and document resolutions.
• Stay current with system updates and changes.
• Set up new user hardware/software.
• Maintain hardware and software inventory.
• Clone computers using imaging software and maintain images.
• Provide support for printers and scanners.
• Assist users with network, VPN, wireless issues.
• Escalate incidents to IT staff when appropriate.

Kenntnisse

CompTIA A+

Win7/Win10/365

Hardware troubleshooting

Software installation

Network issues

Customer service

Tools

Imaging software

Jobbeschreibung

Networking, Technologies & Support (NTS) is seeking a Desktop Support/PC Technician with 1-3 years of experience to provide day-to-day technical support for our client, a large medical university. This role will support PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms.

Responsibilities Include

• Respond to requests for technical assistance via phone or electronically (tickets).
• Educate end-users on how to resolve various hardware and software problems.
• Diagnose and resolve technical hardware and software issues.
• Track and route problems and requests and document resolutions.
• Stay current with system information, changes, and updates.
• Setup new user hardware/ software.
• Maintain hardware and software inventory.
• Clone computer using imaging software; maintain clone images.
• Provide technical assistance for all printers and scanners.
• Provide technical assistance to users for network, VPN, web-based portal and wireless issues.
• Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Skills Required

• CompTIA A+ (preferred)
• 1 - 3 years' experience supporting Windows7/Win10/365 desktop/laptop PCs.
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
• Experience installing software, patches, updates on Desktops, Laptops, Servers
• Experience troubleshooting basic network, software, printing problems.
• Customer Service Experience a must!

Job Type: Full time

Pay: $18.00 - $21.00 per hour

Benefits: Start on Day 91 of employment

Schedule: M-F 7am-4pm or 8am - 5pm

Why Join NTS?

• Competitive pay
• Medical, Dental, and Vision Insurance
• Paid Time Off and Holidays
• 401(k)
• Ongoing technical training and certification opportunities
• Career advancement within a growing technology company
• Opportunity to work on diverse and challenging infrastructure projects

At Networking Technologies + Support, you'll help build the technology infrastructure that keeps businesses connected. If you enjoy hands-on installation work, networking, and delivering quality solutions to clients, we'd love to hear from you.

Networking Technologies + Support (NTS) is an Equal Opportunity Employer.

Must be able to pass criminal background check, have a valid license and reliable transportation.