Desktop Support/PC Technician

Networking Technologies, LLC; Charlottesville (VA); Vor Ort; USD 25.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision Insurance

Paid Time Off and Holidays

401(k)

Ongoing technical training and certific

Career advancement

Zusammenfassung

Networking Technologies + Support (NTS) seeks a Desktop Support/PC Technician with 1-3 years of experience to provide day-to-day technical support for a large medical university client. Responsibilities include supporting PCs and peripherals, configuring hardware, software, and communication platforms.

Role requires customer service skills and experience with Windows desktops, imaging, and basic network issues. Competitive pay, full-time schedule, and benefits offered.

Qualifikationen

• CompTIA A+ (preferred)
• 1-3 years' experience supporting Windows 7/Win10/365 desktop/laptop PCs.
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
• Experience installing software, patches, updates on Desktops, Laptops, Servers
• Experience troubleshooting basic network, software, printing problems.
• Customer Service Experience a must!

Aufgaben

• Respond to requests for technical assistance via phone or electronically (tickets).
• Educate end-users on how to resolve various hardware and software problems.
• Diagnose and resolve technical hardware and software issues.
• Track and route problems and requests and document resolutions.
• Stay current with system information, changes, and updates.
• Setup new user hardware/ software.
• Maintain hardware and software inventory.
• Clone computer using imaging software; maintain clone images.
• Provide technical assistance for all printers and scanners.
• Provide technical assistance to users for network, VPN, web-based portal and wireless issues.
• Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Kenntnisse

CompTIA A+

Windows troubleshooting

Hardware replacement

Software installation

Network troubleshooting

Customer service

Jobbeschreibung

Networking, Technologies & Support (NTS) is seeking a Desktop Support/PC Technician with 1-3 years of experience to provide day-to-day technical support for our client, a large medical university. This role will support PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms.

Responsibilities Include:

• Respond to requests for technical assistance via phone or electronically (tickets).
• Educate end-users on how to resolve various hardware and software problems.
• Diagnose and resolve technical hardware and software issues.
• Track and route problems and requests and document resolutions.
• Stay current with system information, changes, and updates.
• Setup new user hardware/ software.
• Maintain hardware and software inventory.
• Clone computer using imaging software; maintain clone images.
• Provide technical assistance for all printers and scanners.
• Provide technical assistance to users for network, VPN, web-based portal and wireless issues.
• Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Skills Required:

• CompTIA A+ (preferred)
• 1 - 3 years' experience supporting Windows7/Win10/365 desktop/laptop PCs.
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
• Experience installing software, patches, updates on Desktops, Laptops, Servers
• Experience troubleshooting basic network, software, printing problems.
• Customer Service Experience a must!

Job Type: Full time

Pay: $18.00 - $21.00 per hour

Benefits: Start on Day 91 of employment

Schedule: M-F 7am-4pm or 8am - 5pm

Why Join NTS?

• Competitive pay
• Medical, Dental, and Vision Insurance
• Paid Time Off and Holidays
• 401(k)
• Ongoing technical training and certification opportunities
• Career advancement within a growing technology company
• Opportunity to work on diverse and challenging infrastructure projects

At Networking Technologies + Support, you'll help build the technology infrastructure that keeps businesses connected. If you enjoy hands-on installation work, networking, and delivering quality solutions to clients, we'd love to hear from you.

Networking Technologies + Support (NTS) is an Equal Opportunity Employer.

Must be able to pass criminal background check, have a valid license and reliable transportation.