VIP Desktop Support Specialist - End-User Tech Expert

Gr8ttek, LLC; Bellingham (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Gr8ttek, LLC invites applications for a Desktop Support Specialist in Bellingham, WA. The role focuses on end-user computing support, repairing PCs, desktops, laptops, tablets and printers in a fast-paced environment.

The ideal candidate has 3+ years of hands-on experience, familiarity with ITIL processes, and preferably an A+ certification. This on-site position offers long-term potential with a typical six-month conversion to our client via W2 payroll.

Qualifications

• 3+ years of experience performing basic and moderately complex end-user IT troubleshooting and repair.
• Experience supporting PCs, desktops, laptops, tablets, and printers.
• Understanding of ITIL methodologies.

Responsibilities

• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities.
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
• Understands and follows all documented service operations policies and procedures.

Skills

End-user IT support

ITIL familiarity

VIP client support

Tools

A+ certification desired

Job description

Gr8ttek, LLC invites applications for a Desktop Support Specialist in Bellingham, WA. The role focuses on end-user computing support, repairing PCs, desktops, laptops, tablets and printers in a fast-paced environment.

The ideal candidate has 3+ years of hands-on experience, familiarity with ITIL processes, and preferably an A+ certification. This on-site position offers long-term potential with a typical six-month conversion to our client via W2 payroll.