Desktop Support Pro - End-User IT & VIP Support

Gr8ttek, LLC; Longview (WA); On-site; USD 23,000 - 30,000; Full time

Job summary

Gr8ttek seeks a Desktop Support Specialist in Longview, WA to provide end-user support for PCs, laptops, tablets, and printers. The role requires 3+ years of troubleshooting experience and familiarity with ITIL processes. IMAC activities and desk-side support are key responsibilities. A+ certification is preferred.

The position offers long-term potential as a contract-to-hire opportunity with compensation around $19.50 per hour (W2). On-site work in Longview, WA is expected.

Qualifications

• 3+ years of end-user troubleshooting in desktops, laptops, tablets, and printers.
• Experience with IMAC activities and desk-side support.
• Familiarity with ITIL methodologies and high customer service standards.
• A+ certification is desired.

Responsibilities

• Provide VIP client support and end-user assistance.
• Install, move, add, or change PC equipment and desk-side support.
• Perform IMAC tasks and other desk-side duties.
• Maintain professional service standards and timely communication.
• Adhere to documented service procedures and change management.

Skills

End-user support

Troubleshooting

Desk-side support

Education

A+ certification

ITIL awareness

Tools

Desktop hardware

Printers

Job description

Gr8ttek seeks a Desktop Support Specialist in Longview, WA to provide end-user support for PCs, laptops, tablets, and printers. The role requires 3+ years of troubleshooting experience and familiarity with ITIL processes. IMAC activities and desk-side support are key responsibilities. A+ certification is preferred.

The position offers long-term potential as a contract-to-hire opportunity with compensation around $19.50 per hour (W2). On-site work in Longview, WA is expected.