Desktop Support Engineer

N Consulting Global; Fort Madison (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology consulting firm located in Fort Madison, Iowa, is looking for a skilled Desktop Support Engineer to provide technical support for computer systems, hardware, and software. The ideal candidate will possess strong experience in desktop support, with proficiency in both Windows and Mac operating systems. Key responsibilities include troubleshooting hardware/software issues, maintaining IT assets, and assisting with onboarding tasks. Excellent communication skills and problem-solving abilities are essential. This position offers a supportive environment for tech enthusiasts.

Qualifications

• 1–5 years of experience in desktop support or IT helpdesk.
• Proficient in Windows and Mac operating systems.
• Excellent communication and customer service skills.

Responsibilities

• Provide first- and second-level support to end-users for desktop/laptop hardware, software, and peripheral issues.
• Install, configure, and maintain operating systems, software applications, printers, and other IT equipment.
• Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi).
• Document technical issues and solutions for future reference.

Skills

Desktop support experience

Windows operating system proficiency

Mac operating system proficiency

Communication skills

Problem-solving abilities

Education

1-5 years of experience in desktop support or IT helpdesk

Tools

ServiceNow

Jira

Microsoft Office 365

Job description

We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical support and assistance to end-users regarding computer systems, hardware, and software issues. The ideal candidate will have a strong understanding of IT infrastructure and a passion for problem-solving.

Key Responsibilities

• Provide first- and second-level support to end-users for desktop/laptop hardware, software, and peripheral issues.
• Install, configure, and maintain operating systems, software applications, printers, and other IT equipment.
• Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi).
• Respond to tickets via helpdesk system and ensure timely resolution.
• Assist in onboarding/offboarding tasks, including device setup and configuration.
• Maintain inventory of IT assets and perform regular audits.
• Escalate unresolved issues to higher-level technical support or vendors as required.
• Document technical issues and solutions for future reference.

Required Skills & Qualifications

• 1–5 years of experience in desktop support or IT helpdesk.
• Proficient in Windows and Mac operating systems.
• Familiarity with Microsoft Office 365, Active Directory, and ticketing systems (e.g., ServiceNow, Jira).
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Excellent communication and customer service skills.
• Strong problem-solving and multitasking abilities.

Preferred Qualifications (Optional)

• IT certifications such as CompTIA A+, Microsoft MCSA, or ITIL.
• Experience with remote desktop tools (e.g., TeamViewer, AnyDesk).
• Exposure to enterprise tools and system management software