Desktop Support Analyst: Windows, Mac & AV Support Pro

EROS Technologies Inc.; Sunnyvale (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology partner located in Sunnyvale, CA is seeking a Desktop Support Analyst to support end users by installing and troubleshooting Microsoft Windows and Mac OS systems. The role involves maintaining hardware and software, configuring devices, and documenting solutions. Ideal candidates will have at least 2 years of experience in IT support, good problem-solving skills and be comfortable communicating with users at all levels. This is a one-year position providing crucial tech support in a dynamic environment.

Qualifications

• 2+ years setup, configuration, troubleshooting of hardware and software for Windows and Mac OS.
• Experience working with O365, SharePoint, and Office 2013.
• Some knowledge of TCP/IP networking and Active Directory.

Responsibilities

• Set up, maintain, and troubleshoot Windows and Mac OS computers.
• Install and configure software and peripherals.
• Document issue resolution and maintain inventory of hardware.

Skills

Problem solving

Technical communication

Multi-tasking

Customer orientation

Tools

Microsoft Windows

Mac OS

Office 365

SharePoint

Avaya

Job description

A technology partner located in Sunnyvale, CA is seeking a Desktop Support Analyst to support end users by installing and troubleshooting Microsoft Windows and Mac OS systems. The role involves maintaining hardware and software, configuring devices, and documenting solutions. Ideal candidates will have at least 2 years of experience in IT support, good problem-solving skills and be comfortable communicating with users at all levels. This is a one-year position providing crucial tech support in a dynamic environment.