End-User IT Support Specialist

US Tech Solutions; Sunnyvale (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A global staffing firm is seeking a Desktop Support Analyst to handle the installation, configuration, troubleshooting, and maintenance of Microsoft Windows and Mac OS systems, as well as associated peripherals. This role demands a customer-oriented individual with experience in hardware and software troubleshooting, particularly in a fast-paced environment. The analyst will support end users, document resolutions, and maintain excellent communication with the technology department. Experience with O365 and a friendly attitude towards users are essential.

Qualifications

• 2+ years in hardware and software troubleshooting (Windows and Mac OS).
• Some knowledge of TCP/IP networking and related services.
• Experience with laptops and AV equipment.

Responsibilities

• Install, configure, and troubleshoot Windows and Mac OS computers.
• Document issue resolutions and maintain inventory of hardware.
• Communicate effectively with end users and other technology staff.

Skills

Technical communication

Problem-solving

Multi-tasking

Customer orientation

Patience and politeness

Tools

O365

SharePoint

Office 2013

Job description

A global staffing firm is seeking a Desktop Support Analyst to handle the installation, configuration, troubleshooting, and maintenance of Microsoft Windows and Mac OS systems, as well as associated peripherals. This role demands a customer-oriented individual with experience in hardware and software troubleshooting, particularly in a fast-paced environment. The analyst will support end users, document resolutions, and maintain excellent communication with the technology department. Experience with O365 and a friendly attitude towards users are essential.