Desktop Support Specialist – AV, Windows & Mac

Cambridge Associates LLC.

Boston (MA)

On-site

USD 74,000 - 96,000

Full time

2 days ago

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Job summary

Cambridge Associates LLC. in Boston, MA is seeking a Desktop Support Analyst to provide on-site and remote end-user support, handling laptops, printers, mobile devices, and AV equipment.

You will troubleshoot issues across Windows 11, MacOS, and virtual desktops, while coordinating with IT and vendors to improve services. The role requires strong communication, problem-solving, and flexibility to work evenings/weekends if needed.

Qualifications

Experience supporting Windows 11 and MacOS endpoints.
Proficiency with Active Directory and VC/AV tools.
Experience with IT service management tools (ServiceNow).

Responsibilities

Technology Management: Configure, deploy, and troubleshoot hardware and peripheral devices.
Incident Management: Diagnose and resolve hardware/software/AV issues and track incidents.
Request Fulfillment: Onboard new hires and manage hardware upgrades.
Audio-Visual Support: Enable video conferences via Teams, Webex, Zoom.
Inventory Maintenance: Maintain end-user hardware inventory on-site.
Collaboration and Improvement: Coordinate with IT and vendors on service improvements.

Skills

Windows 11

MacOS

LAN/WAN

Ethernet

PC hardware

iOS support

Active Directory

VC/AV support

Virtual Desktop environments

Microsoft Office

Adobe Acrobat

ServiceNow

ITIL Foundation

Education

BA/BS degree in Technology and/or Business

ITIL Foundation Level

Tools

ServiceNow

Microsoft Office

Adobe Acrobat

Job description

Cambridge Associates LLC. in Boston, MA is seeking a Desktop Support Analyst to provide on-site and remote end-user support, handling laptops, printers, mobile devices, and AV equipment.

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