Technical Support Technician - Windows & AV Specialist

Computech Corporation

Saline (MI)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Job summary

A technology support firm seeking an Experienced Technician to provide client-side PC Support, focusing on troubleshooting and the break/fix of hardware and software. Responsibilities include supporting Windows 7 systems, managing network connectivity, and assisting with video conferences. The ideal candidate will have strong customer service skills and experience with Microsoft Office 2010, as well as technical troubleshooting expertise. This position values reliability and effective communication within diverse teams.

Qualifications

In-depth knowledge of Windows 7/Windows XP support and technical troubleshooting skills.
Working knowledge of PC imaging and remote control support tools.
Knowledge of Microsoft Office 2010 applications and other standard office environment software.
Experience with audio/visual technologies and Polycom video conference support.
Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM.

Responsibilities

Provide second-level end user support for computer systems (software, hardware) and equipment.
Troubleshoot problems and repair/replacement of equipment.
Ensure exceptional customer service and prompt problem resolution.
Maintain a professional work ethic and demeanor.