Senior Desktop & AV Support (Windows, Mac, iOS)

US Tech Solutions; San Mateo (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

A staffing solutions firm is seeking a skilled IT Support Professional to provide exceptional service to both Mac and PC users. With a requirement of 5+ years of related work experience, the ideal candidate will install and configure hardware and software, troubleshoot system problems, and assist with documentation. A strong knowledge of enterprise-level applications and excellent communication skills are essential for this role. This is a hands-on position that demands technical proficiency in various operating systems.

Qualifications

• 5+ years of related work experience.
• Hands-on experience with an enterprise-level ticketing system.
• Self-directed, able to work with minimal supervision.

Responsibilities

• Provide exceptional service to Mac and PC users.
• Install and configure Mac and PC hardware, software, and peripherals.
• Resolve Mac and PC hardware and software problems.

Skills

Excellent oral and written communication skills

Expert in supporting Windows, OSX, iOS and Android

Knowledge of networking topologies and protocols

Ability to manage and prioritize tasks

Knowledge of enterprise-level ticketing systems

Education

MCSE or similar education

Tools

Microsoft Office suite

MS Exchange

Job description

A staffing solutions firm is seeking a skilled IT Support Professional to provide exceptional service to both Mac and PC users. With a requirement of 5+ years of related work experience, the ideal candidate will install and configure hardware and software, troubleshoot system problems, and assist with documentation. A strong knowledge of enterprise-level applications and excellent communication skills are essential for this role. This is a hands-on position that demands technical proficiency in various operating systems.