desktop support

Artech Information System LLC; Atlanta (GA); On-site; USD 54,000 - 66,000; Full time

Job summary

A leading IT staffing company is seeking a Technical Support Specialist to address complex Microsoft OS issues and provide installation assistance for common applications. Ideal candidates will have extensive experience in Windows-based environments and customer-facing technical support roles. Strong communication and soft skills, along with a valid driver's license, are essential. Experience with iOS and Android devices is a plus, making this an exciting opportunity to grow within a dynamic technical support team.

Qualifications

• Experience in diagnosing and resolving Microsoft OS issues.
• Significant background in Windows-based technical support.
• Experience with iOS, Android, and Apple Mac systems.
• Experience with mobile platforms and device management.

Responsibilities

• Diagnose and remedy complex Microsoft OS problem tickets.
• Configure and install common applications.
• Interact positively with clients in a technical support role.
• Interact with clients professionally and maintain ticket updates.
• Leverage ticketing systems to track and close incidents.

Skills

Microsoft OS troubleshooting

Customer-facing technical support

Office and Outlook support

Mobile device management (iOS, Android)

Excellent communication skills

Soft skills

SCCM

Mac systems

Communication skills

Retail experience a plus

Driver's license

Tools

Ticketing systems

SCCM

Mobile Iron

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job ID: # 17-71936

Location: atlanta,GA

Duration: : 1 year (with possible extension)

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications.
• Should have significant experience in customer-facing, Windows-based, corporate technical support environment, including experience supporting Office, Outlook, and working with ticketing systems.
• Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac systems.
• Must have good verbal and written skills, as well as ability to interact positively with clients.
• Excellent soft skills are a must. Previous retail experience (i.e. Apple Store, Geek Squad) is a plus.
• Candidates should have valid driver's license and reliable transportation.